If your product arrives with a manufacturing defect, we will repair or replace the product at no charge. Surreal® Sunglasses has sole discretion to determine manufacturer's defects. Surreal® Sunglasses will only authorize the warranty claim if the product was purchased from an authorized dealer. Questions about verification of authorized dealers should be sent to firstname.lastname@example.org.
To make a claim, do not return your Surreal product to the store. Stores are not authorized to provide service under this warranty. Instead, send an e-mail to our customer service center at email@example.com with this information:
• Where you purchased the product
• Photos of the defect
• Your contact information
Scope and Duration of the Warranty: This warranty program lasts for the lifetime of your Surreal product. This warranty program covers all parts of your Surreal product and applies to all types of manufacturing defects or failure. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, chewed by your pet or any other damage that is caused by the consumer, including excessive use and improper care.
Limitation on Damages: For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Surreal® Sunglasses. Surreal® Sunglasses is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from State to State.
Office hours: Monday through Friday, 8:00 am to 5:00 pm, Eastern Standard Time.
Factory Returns, Warranty & Repair address:
Surreal® Optics LLC
60 East Halsey Road
Parsippany, NJ 07054