Repair / Replacement Policy: For a fee Surreal® Sunglasses (at our discretion) will repair or replace lenses, frames and other parts as needed and available. Surreal® Sunglasses cannot repair scratched lenses. For more information contact our customer service center at firstname.lastname@example.org. All fees for repair or replacement depend on the model and damage to the product.
- We encourage you to send your Surreal product by a traceable method (such as Fed Ex, UPS or USPS), as Surreal® Sunglasses is not responsible for lost or misdirected packages. Return labels are only provided for damage product, upon request.
- We will return your sunglasses using ground USPS service.
- Allow 1-2 weeks for delivery. For non-delivery or further information, email us at email@example.com.
- We will do our best to reply within one (1) - two (2) business days (provided contact information has been included with your product)
Please also see our Lifetime Warranty page for more info on returns.
Office hours: Monday through Friday, 8:00 am to 5:00 pm, Eastern Standard Time.
Factory Returns, Warranty & Repair address:
Surreal® Optics LLC
60 East Halsey Road
Parsippany, NJ 07054